FAQ
- Access/Parking/Area
- Stay/Guest room
- facility
- Others
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Q1.
Do you have parking space?Our hotel guests, including a day trip guests, can park with no cost.
Our staff may ask to keep the key of the car at condition that the parking area is crowded.
No reservation necessary
Please be advised that we may give priority to staying guests and refuse day trip guests parking at busy season.
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Q2.
Do you have courtesy car service to the station?Yes, we have, at Shintetsu Arima Onsen station, Arima Onsen Bus stops of various company, and Rokko Arima Ropeway Arima Onsen Station.
Please call us on the day of your visit and we will send you a car.
TEL: 078-903-5000
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Q3.
When is the best time for cherry blossom?Usually from top of April to the middle
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Q4.
When is the best time for autumn leaves?Usually from mid-November to end of the month
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Q5.
How is the road condition in winter?In Arima, it snows several times. Please contact us beforehand.
The road may be frozen especially at early morning and late night. Please prepare winter tires or tire chain. -
Q6.
Do you have convenience stores nearby?It is located on the way from Arima Onsen Station to the hotel.
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Q1.
What time is check-in and checkout time?Check-in time is 15:00 and checkout time is 11:00.
For Maple Arima Homepage Member, checkout time is at noon. -
Q2.
Can I check my bag and car before check-in time?Our guests can check their bag and car before checking in and after checkout.
Please feel free to ask for service at front desk. -
Q3.
Can I stay by myself?Most rooms are available for single guests.
At Suifu-tei restaurant, we have counter seating for single guests. -
Q4.
Is it possible to use for some celebration?We would like to do our best to make our guests celebration such as birthday, anniversary and others. Please ask staff for detail.
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Q5.
Can I take hot spring without staying?It is possible for day trip guests from 9:00 to 21:00, except from 11:00 to 13:00 due to cleaning.
In addition, at closed day and special event day, hot spring is not available.
We also offer valuable plan with cuisine and hot spring. Please ask staff for detail. -
Q6.
What time do you take reservation?Our telephone reservation center is open from 9:00 to 21:00.
Reservation from homepage is open twenty-four hours. -
Q7.
From when does cancellation fee apply?Cancellation fee will arise from three days before your reservation.
Three days: 30% Two days: 50% One day: 70% and on reservation day cancellation: 100%
Please make sure you would contact us about cancellation at least four days before reservation day. -
Q8.
What do you have as amenity goods in the room?As amenity goods, we provide toothbrush, razor, cotton, hairbrush, hand soap and facial towels.
Bath towels are available at large hot spring. -
Q9.
What do we have as room equipment?We have Yukata wear, “Tanzen” (a kind of Haori), Ice bucket, Glasses, Cups and
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Q10.
Do you have rental service?We offer electric heater, nail clipper, hair dryer, humidifier, OA Tap, and air purifiers to rent at the front desk.
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Q1.
Is there any place to eat?Our guests have breakfast and dinner at “Suifu-tei Restaurant” with table and chairs.
Depending on the situation, our staff may take our guests to another room.
In addition, it is possible to present private banquet room for groups more than ten people. (Reservation necessary)
Please ask staff for more detail. -
Q2.
What time do you open dinner?Our restaurant is open from 17:30 to 21:00 with last call at 20:30.
We would like all our guests to enjoy dinner in relaxing time. Therefore, we ask our guests to start dinner at 20:00 at least.
Please contact us if your arrival time as later than 19:30.
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Q3.
If I have an allergy, should I contact you before my reservation?If any of our guests have allergy for certain kind of food, please contact us at least one week earlier from reserved day. We will substitute with other seasonal food.
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Q4.
Do you have Kinsen (Golden Hot Spring) and Ginsen (Silver Hot Spring) at the hotel?Our hot spring is Ginsen only. Our ginseng is from natural private source that contains rich Radon.
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Q5.
Until what time can I take bath at large hot spring?A. Our large bath is open from 6:00 to 23:00 (Saturdays and the day before holidays 6:00 to 24:00)
We switch men’s bath and Lady’s bath in the morning and in the afternoon so that our guests can enjoy both hot springs. -
Q6.
Do you have Open-Sky hot spring?We do not have open-sky hot spring at this time.
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Q7.
Do you have a private bath?A. The hotel has indoor bubble bath. The fee is \300/45min. Reservation necessary. Please be advised that this private bath DO NOT use Onsen but regular hot water.
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Q8.
Is it possible to get into a hot spring even if I have tattoo on my body?We need to inform a guest with tatoo that it is NOT allowed to get into the public hot spring.
Please use a private bath in your own room. -
Q9.
Do you have Karaoke room?Our guests can enjoy karaoke at “Yamabiko” located on first floor.
\1500/90min/person with one drink -
Q10.
Do you have conference room?“HallYozan/Myozan” located on the first floor can accommodate 100 people.
Please ask staff about conference/stay plan. (Reservation necessary)
【Business meeting/Seminar plan】https://the-maple.jp/arima/party/ -
Q11.
Do you have banquet room?A private banquet room is available for a group more than 10 people. (Reservation necessary)
Please ask staff for detail.
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Q1.
Can I use my credit card?We accept JCB, VISA, Master, Diners and debit.
Depending of the plan, we DO NOT accept credit card. -
Q2.
Is the hotel wheelchair friendly?Our hotel has slight elevation at main entrance, Bar “Momiji”, and large hot spring.
Some of Western room is barrier free. Please ask staff about barrier free room.
We also have rental wheelchair and please ask staff about using it.
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Q3.
Do you have internet connection?The hotel has free Wi-Fi connection.
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Q4.Do you accept payment in advance or hotel tickets I can use as a gift?
We will try to meet our guests request as much as possible. Please ask staff about advanced payment and present ticketing.
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Q5.
Can I send my baggage before my arrival?Please send your baggage to following address. We will keep them at the front desk.
Maple Arima Front Desk
406-3 Arima-cho, Kita-ku
Kobe-city, Hyogo
651-1401
Tel: 078-903-5000
Please make sure you put down your reservation name and arrival date on the shipping slip.
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