Privacy Policy
Our policy about Act on the Protection of Personal Information
Maple Hotel&Resort Inc. (referred as we/us/our company below) uses our guests’ name, address, phone number and other information for our smooth business operation.
We recognize we are responsible about protecting these guests’ personal information (referred as personal information below) and to satisfy this responsibility, we deal with personal information as below.
Furthermore, this homepage is run and controlled by us.
Before using this homepage, please make sure you read carefully the following conditions.
By using our homepage service, we consider you have read and agreed all condition mentioned below.
Furthermore, we may change these conditions below as necessary.
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１．1. Purpose of using personal information
Our company uses personal information for our guests’ benefit in fulfillment of a contract and introduction of our offering service and products within the limit of our business purpose below.
- Offering our guests guidance and support and coping with emergency and security purpose
- Information and notification from us to our guests
- Other business related matters
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２．Management and protection of personal information
We manage personal information proposed by our guests in appropriate and strict order and keep personal information as correct as possible.
In addition, we perform necessary and appropriate level of security measures and try to secure personal information.
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３． Provision to a third party
- Other than Act on the Protection of Personal Information’s regulation, we may provide personal information to our group companies, affiliated companies and entrusted companies to accomplish purpose mentioned in the preceding item 1.
- Personal information we may provide are name, address, telephone number and others necessary for business purpose. Our provision of personal information is minimum to fulfill our business purpose.
- Our provision of personal information must be done under strict security consideration. We use paper, mail, telephone, Fax, e-mail and other electric system to provide personal information.
- We stop providing personal information to third party when requested by our guests.
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４． Disclosure
When our guests ask to disclose their information in our retained personal information, we disclose personal information without delay at a condition which we can verify the identification of the person.
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５．Correction, addition, deletion
We correct, add, and delete personal information in our retained personal information of requested guests without delay at a condition which we can verify the identification of the person.
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６． Discontinuance of utilization and deletion
When our guests request discontinuation and erasing personal information on our retained personal information and we find the request has a reason, we discontinue provision to third party, delete, and discontinue utilization without delay at a condition which we can verify the identification of the person.
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７．Requesting disclosure
- Preceding items from 4 to 6 is dealt with our proceedings.
Without going through these proceedings, we may refuse guests’ request. - We charge \500 per request we answer and ask to make payment by bank transfer and other specified method.
- Preceding items from 4 to 6 is dealt with our proceedings.
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８．Inquiry and complaint
We receive inquiry, complaint, and requesting disclosure at the following:
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＜Contact Maple Arima Manager＞
By Mail: 406-3 Aimacho, Kita-ku Kobe 651-1401, Hyogo
By Phone: 078-903-5000
By Fax: 078-903-1811
By email: info@the-maple.jp
Weekdays except holidays from 10:00 to 17:00
